Shipping policy

Štai pilnas, profesionalus ir teisiškai tvarkingas Shipping Policy tekstas anglų kalba. Jis pritaikytas DTC e-komercijos modeliui ir aiškiai išdėsto pristatymo terminus (2–15 d.d.), apdorojimo laiką bei atsakomybes.

SHIPPING POLICY

1. Order Processing Time All orders are processed and dispatched within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive a second notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates We offer worldwide tracked shipping. Shipping times vary based on your location and destination country.

  • Standard Global Delivery: 2 to 15 business days

  • Estimated Delivery Timeframes by Region:

    • Europe & UK: 2 to 7 business days

    • United States & Canada: 4 to 10 business days

    • Australia & New Zealand: 5 to 12 business days

    • Rest of the World: 7 to 15 business days

Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to high order volume, carrier logistics, or customs clearance processes.

3. Order Tracking When your order ships, you will automatically receive an email containing a tracking number and a direct link to track your shipment in real time. Please allow up to 24–48 hours for tracking details to update on the carrier's portal.

If you have not received your tracking information within 4 business days of placing your order, please contact our support team at support@dzeywd-bk.myshopify.com (arba tavo tikras el. paštas) with your name and order number.

4. Customs, Duties, and Taxes We are not responsible for any customs fees, import duties, taxes, or clearance charges applied to your order upon arrival in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Incorrect Shipping Information Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately. Once an order has been dispatched, the shipping address cannot be changed.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your package arrives physically damaged, please refer to our Replacement Policy and contact us within 7 days of delivery with clear photos and videos of the damage so we can issue a free replacement unit.

  • Lost / Stolen Packages: Once a package is marked as "Delivered" by the courier, we are no longer responsible for lost or stolen items. Please ensure your delivery location is secure or contact your local postal service for assistance.