Shipping policy

Shipping policy

1. Order processing
Orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after we receive your order. You will receive an email with a tracking number once your order has shipped.

2. Shipping costs
Shipping is free when you order 2 or more sets (our Duo, Family and Squad packs). A single set ships for €4.99 (or the equivalent in your currency). The exact shipping cost is always shown at checkout before you pay.

3. Delivery times
We ship worldwide with tracking. Most orders arrive within 7 to 20 business days of ordering, depending on your country. These are estimates and are not guaranteed: delays can happen because of carrier volumes, weather or customs clearance.

4. Order tracking
When your order ships, you will receive an email with a tracking number and a link to follow your parcel. Tracking details can take 24 to 48 hours to appear on the carrier's website. If you have not received tracking information within 4 business days of placing your order, please email us at WelloraOfficialShop@gmail.com with your name and order number.

5. Customs, duties and taxes
Orders shipped outside the European Union may be subject to customs fees, import duties or taxes charged by the destination country. These are the responsibility of the customer unless stated otherwise at checkout.

6. Incorrect shipping information
Please check your delivery address carefully before you place your order. If you notice a mistake, contact us straight away. Once an order has been dispatched, the address can no longer be changed, and we cannot be held responsible for parcels sent to an address that was entered incorrectly.

7. Damaged, lost or delayed parcels
If your parcel arrives damaged, or does not arrive, please contact us at WelloraOfficialShop@gmail.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of any damage. We will work with you and the carrier to find a solution. This policy does not affect your statutory consumer rights.

Contact
Email: WelloraOfficialShop@gmail.com