Refund policy

RETURN & REFUND POLICY

1. Strict All-Sales-Final Policy Due to the personal hygiene and medical-grade nature of the Red Light Therapy Cap, all sales are final. We do NOT accept returns, offer refunds, or issue store credit for change-of-mind purchases, buyer's remorse, or improper use.

2. Damaged, Defective, or Wrong Items (Exceptions) We inspect every unit prior to dispatch to ensure the highest quality standards. However, if your item arrives physically damaged, defective, or incorrect, our customer support team is here to resolve it.

  • Eligibility for Replacement:

    • You must inspect your order upon receipt and contact our support team within 7 days of delivery.

    • You must provide clear photo and video proof demonstrating the defect or physical damage along with your order number.

    • Our technical team will evaluate your claim. If a genuine product defect or shipping damage is verified, we will dispatch a brand new replacement unit free of charge.

Please note: Verified issues qualify strictly for a product replacement or missing component shipment. We do NOT issue cash refunds under any circumstances.

3. 1-Year Limited Hardware Warranty Your Red Light Therapy Cap is covered by a 1-Year Hardware Warranty starting from the date of delivery.

  • This warranty covers internal technical failures, battery/charging defects, and LED hardware malfunctions under normal operating conditions.

  • It does not cover physical drop damage, water damage, unauthorized modifications, or normal cosmetic wear and tear.

  • If a valid technical malfunction occurs within the warranty period, contact support to arrange a warranty replacement unit.

4. How to Submit a Support Claim To report an issue with your order, please follow these steps:

  1. Email our support team at support@dzeywd-bk.myshopify.com (arba tavo tikras el. paštas).

  2. Include your Order Number (#XXXX) in the subject line.

  3. Attach clear photos and a brief video showing the issue in detail.

  4. Describe the problem clearly so our team can review it promptly.

Unsolicited packages returned to our address without prior support approval will be rejected and disposed of automatically.